Sale conditions

Resellers

If you have an online store or a shop please contact us to begin the application process. We require our retailers are already selling eco-products or babies articles. We also require our retailer to be open and established.

The minimum first order is 250 Euro.
We will process your order in 24/48 hours

Customers

If you are a final customer please create your account and insert your order.
We will process it in 24/48 hours

Return policy

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

Once the return is received and approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

Wordwide shipping

All orders placed before 12 am will be shipped immediately (except weekends or holidays).

When order is placed and paid you will be informed of shipping and we will provide you a tracking number. You can simulate the shipping cost by adding the products you need in your cart. You have to provide us with our complete personal data. Every mistake will cause delay in the delivery process.

All prices are mentioned on our website. You can pay thru paypal or bank transfer. Printed invoice will be sent to you by email and a copy will be placed in the package.

Shipping outside EU can take 10-14 days based on Country of destination.

All orders are carefully packed so they are going to reach you in perfect conditions. If any demage of the package or of the goods in noted please contact us at info@kinkilia-diapers.com